Privacy Notice

Scope & Controller

This Notice explains how Standard Alliance and its affiliates (collectively, “Standard Alliance”, “we”, “us”) collect and process personal data in connection with our websites, portals, and services. Unless stated otherwise, Standard Alliance is the data controller for personal data processed under this Notice.

Data We Process

• Identity & contact: name, email, phone, company, job title, country/city.
• Account & portal: credentials, roles, activity logs.
• Business records: invoices, settlements, statements, service history.
• Operational: shipment details, documents, exceptions, milestone events.
• Technical: IP address, device/browser data, cookies, telemetry.
• Compliance: KYC/KYB and due‑diligence documentation where required.

Sources

We collect data directly from you, your organization, providers, and third‑party partners (e.g., carriers, customs brokers), as well as from our systems and integrations (e.g., EDI/API, telemetry, and logs).

Purposes & Legal Bases

• Service delivery: fulfill logistics and related services; legal basis: contract.
• Account & support: manage access, resolve issues; legal basis: contract/legitimate interests.
• Compliance & security: KYC/KYB, fraud prevention, audits; legal basis: legal obligation/legitimate interests.
• Improvement & analytics: quality, performance, features; legal basis: legitimate interests/consent (where required).
• Communications & marketing: service notices, optional updates; legal basis: legitimate interests/consent (where required).

Retention

We retain personal data for as long as necessary to meet contractual, legal, and operational requirements, then delete or anonymize it per our retention schedules.

Sharing & International Transfers

We share data with affiliates, providers, carriers, brokers, and service vendors as needed to deliver services, comply with law, and protect our rights. Transfers across borders follow appropriate safeguards (e.g., SCCs or equivalent mechanisms where applicable).

Security

We apply layered controls, including encryption in transit and at rest, access controls (RBAC, MFA for privileged roles), monitoring, and incident response. See our Security Center for details.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing; to data portability; and to withdraw consent where processing relies on consent. You may also lodge a complaint with a supervisory authority.

Cookies

We use necessary cookies for site operation and may use analytics or functional cookies to improve services. Where required, we obtain consent. You can manage preferences in your browser or through our cookie controls (if available).

Children

Our services are not directed to children, and we do not knowingly collect personal data from children.

Changes to this Notice

We may update this Notice from time to time. Material changes will be posted here with an updated date.

Contact

To exercise rights or ask questions, contact our Privacy Office at [email protected].